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Accessibility Statement:

Accessibility Information

 
Disability Act 2005 (169KB)
Department of the Environment, Heritage and Local Government Sectoral Plan (278KB)

Implementation Plan

Cork City Council’s Implementation Plan sets out a prioritised work programme based on the recommendations and actions of Accessibility Audits which were carried out to identify what remedial actions are necessary to make facilities and buildings accessible.  

Implementation Plan 2007 - 2015 (82KB)
Accessibility Audit Summary Matrix (39KB)

Access Officers

A public body is required under legislation to have at least one Access Officer.  The Access Officer is responsible for providing or arranging assistance and guidance to persons with disability accessing the services of the organisation.

Cork City Council has appointed 2 Access Officers.

Both Access Officers are based in City Hall and can be contacted at 021-4924037 or accessofficer@corkcity.ie

Further information from:

Noreen Mulcahy,
Corporate Affairs,
City Hall,
Cork.

Eclipse Reader machine

An “Eclipse Reader machine” is located at the Main Reception Desk, City Hall.  

The “Eclispe Reader machine” is designed for use by persons with a visual impairment.  The functions of the reader include enchanced positive and negative modes, a range of brightness, adjustable line markers and blanking that facilitates easier reading and tracking of text.   

If you wish to view the reader, please feel free to call to the Customer Care Desk.

Information in Alternative Formats

Information leaflet for Customers 

Section 28 of the Disability Act 2005 requires public bodies, as far as practicable, to communicate in ways that ensure accessibility for all.

Cork City Council has now put arrangements in place to ensure adherence to the legislation and to be more accessible to all our customers.

Accessible Formats Available

  • Accessible format such as accessible HTML and other electronic formats such as Plain Text
  • Large Print Version in English
  • Easy-to-Read version
  • Plain English
  • E-mail
  • Braille
  • Audio version in English
  • Sign Language Interpreters will be provided where necessary and where requested in advance
  • Other alternative formats as may be requested

Each request will be dealt with on an individual basis and the level of availability will be appropriate to the document requested.

Making a Request for Information in an Alternative Format 

  • In writing, By completing the Request for Documentation in Alternative Format form available at any public counter and our website or  a letter posted directly to the Access Officer, Corporate Affairs, City Hall, Cork. 
  • Requests must be signed and dated by the person making the request where possible.
  • In person, ask for assistance
  • By emailing the Access Officer directly  accessofficer@corkcity.ie 
  • By phone 021-4924037.  Ask for Noreen Mulcahy, Access Officer
  • Cork City Council website http://www.corkcity.ie

 Please include the following details when requesting information:

  • Your name, address and contact details
  • The information or documents you would like to access
  • Time frame in which information is required and reason for any specific deadlines
  • The way you would wish the information to be sent to you (for example, as hard copy, via e-mail or on a computer disk)
  • If  your request is for a sign-language interpreter please specify full details of event/meeting

If you have difficulty in identifying the precise information you require, or are unable to make the application in writing, please contact the Access Officer on 021-4924037.

Receipt of Requests

  • All requests received by staff members will be forwarded by internal post to the Access Officer, Corporate Affairs Department, City Hall, Cork.
  • All requests will be acknowledged within 7 working days of receipt of same and will be dealt with within 21 working days of receipt of same.
  • Where a delay in providing information exists, the person making the request will be made aware of a date in which they can expect to receive the information.
  • Where necessary, reasons for not being able to provide information requested will be explained fully in writing to the person making the  request.

Any queries regarding  this procedure should be forwarded to Noreen Mulcahy at 021-4924037 or by emailing noreen_mulcahy@corkcity.ie

Request for Documentation in Alternative Formats (25KB)

Induction Loops

Fixed Counter Induction Loops are fitted in the public offices located on the Ground Floor, City Hall.  These offices include:

 

  • Main Reception Desk

  • Planning

  • Finance

  • Housing

Parking

On street disk parking is available on Anglesea Street (1 hour zone). 

Parking Disks are available for purchase at City Hall.

The City Hall multi-storey car park has a central location and is located adjacent to City Hall. 

Website Accessibility

www.corkcity.ie

Cork City Council is committed to providing its services where possible to all its citizens in a format that is easily accessible. Our website www.corkcity.ie  was redeveloped in 2004 with accessibility being an important aspect of this project. Since 2004, the suite of Cork City Council websites (http://www.corkcity.ie/relatedsites/) uses CSS technology which ensures that the websites are accessible to more of our citizens.   Staff developing the websites have attended courses on web design for accessibility and have liaised with the National Disability Authority and the National Council for the Blind in Ireland regarding the design. New websites are designed and developed to achieve WCAG WAI Level 2 accessibility levels. However further work on some of our earlier websites is required to ensure that they reach this level. In 2007 Cork City Council began Accessibility Audits for some of its websites and this will continue in 2008.  The Accessibility Audits highlighted coding and design issues which have prevented some of our websites from being fully compliant.  These issues are presently being addressed in the websites that were audited in 2007.  In 2008 we will also be arranging end user adaptive testing of the websites to highlight issues for people who have visual, sensory and physical challenges.

The Access Cork Website www.accesscork.ie website conforms to the WCAG WAI Level 3 accessibility levels.  In 2008 this Access Cork website won two Irish eGovernment Awards: the Accessible Irish eGovernment Award and the Project Management Irish eGovernment Award.

Browsealoud...Making Websites Talk

We have recently registered 11 of the City Council’s websites with Browsealoud. Browsealoud is a computer program that reads aloud all website content including PDF and MS Word documents. As you move the cursor over words, they are spoken aloud. Browsealoud is free to the end user. Browsealoud makes using the Internet easier for people who have:

  • Low literacy and reading skills
  • English as a second language
  • Dyslexia
  • Mild visual impairments

Browsealoud is a Windows browser plug-in designed for use with Internet Explorer 4 upwards or Netscape Navigator. If you install the Browsealoud plugin onto your PC, you can have the web pages on the Cork City Council website read back to you. To avail of this service, the Browsealoud plugin is available for download to your browser from http://www.browsealoud.com/.

Download and Install Browsealoud

 

[Cork City Council Crest]