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Our Services: Information Systems

Information Systems Strategy Frequently Asked Questions

What is the function of the Information Systems Department?

What is the structure of the I.S. Department?

What is the purpose of the I.S. Strategy?

What is Cork City Council doing in relation to eGovernment? 

What is the function of the Information Systems Department?

The I.S. Department provides many functions for the Council the main items are listed below.

  • Provide a stable secure communications network for the organisation including items such as email and virus protection.
  • Central purchasing of I.S. equipment including PC’s, Printers and Scanners.
  • Provision of online services such as pay parking payments and planning enquiries.
  • Development and maintenance of our website www.corkcity.ie
  • Management of our Financial Management Systems.
  • Assist the Council in all its services via technology.
  • Support and maintenance on all software applications within the organisation via our Helpdesk service.
  • Development and customisation of software for the council's needs.
  • Research, advise and consult on all projects with an I.S. element.
  • Represent the Council on national I.S. projects.

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What is the structure of the I.S. Department?

The I.S. Department is divided into four main sections. The Head of Information systems manages the department with the assistance of five Business System Analysts who manage the following teams: Financial Applications, Network Administration, General Applications, HelpDesk Administration and Mapping Services. The Department has 20 full time staff and a number of temporary staff.

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What is the purpose of the I.S. Strategy?

Cork City Council's Information Systems Strategy 2004 to 2007 provides a useful insight into the current technological activities of the local authority and the strategy for the future. The Head of I.S. met with each directorate individually and the management team as a whole to identify their main priorities for 2004-7. Based upon these findings the I.S. requirement to assist these goals was extrapolated. The main projects are

  • Customer Relationship Management
  • Revenue Collection Systems
  • Fire Support Services
  • Document Management
  • An Integrated Housing Solution
  • New Human Resources System
  • Online Services
  • New Computer Aided Design Package CAD
  • Remote Access Computing

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What is Cork City Council doing in relation to eGovernment?

Cork City Council is committed to eGovernment and through its eGovernment Steering Committee plans to be a leader in this field. The committee is made-up of the Head of I.S. and several of the councils directors. Currently the entire website has been redeveloped using stylesheets by I.S. staff. The Council also provides the following online services.

  • Online payments of refuse charges and pay parking
  • Online planning and electoral enquiries.
  • All Council application forms available to download.
  • Online interactive maps of the City.
  • Online Library Catalogue
  • Email comment cards and contacts to relevant services.

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IS Department, 1 & 2 Anglesea Street, Cork.
Tel: 021 4924140 | Fax:021 4924007 | email: is@corkcity.ie
Helpdesk No. 021 4924310

[Cork City Council Crest]